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FAQ
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What are your turnaround times?Current turnaround times are posted in the banner at the top of the page and the footer of the page in 'Shipping & Returns'. Allow an additional 1-5 business days for shipping once you have received an order dispatch notice via email. Please note that delivery times may vary and are out of our control after dispatch.
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How long does shipping take?1-5 business days. Shipping times may vary. Expect longer shipping times during peak seasons such as Christmas. Please take our production time and postage time into consideration before ordering.
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Do you ship internationally?We only ship within United States at the moment. Shipping internationally is something that we would love to do in future.
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Do you accept returns?We don't accept returns as our items are handmade to order. If you item is faulty, please contact us immediately. Refer to 'Shipping & Returns' at the bottom of the website for more information.
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How can I personalize an item?Most of our items are personalizable/ semi-custom. Where applicable, you will have the option to choose/ enter your personalization on the product page.
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Do you provide digital mock-ups?We offer digital mock-ups for items that require more detailed designs. Where required, this will be mentioned in the product listing. You will have 2 free changes/ edits to the mock-up. Any further changes/ edits will incur in additional design fees. Any edits/ approval delays may result in the delay of processing and shipping time. See footer for more information on Digital Proofs.
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Do you offer rush order services?Generally we don't offer rush order services. If you require an item by a certain date please contact us BEFORE ordering and we can try accommodate as best we can. Additional fees may apply.
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Can I add to my order after placing it?Once an order has been placed we have no way of editing it. A new order must be placed.
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I found a typo/ misspelling/ incorrect details after placing an order. Can you change it?If you find typos, misspellings or incorrect details in your order, please contact us within 24 hours of ordering. Once production is in progress, orders cannot be changed or cancelled. We do not offer returns, refunds or replacements if you have found the error after delivery.
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