Shipping & Returns Policy
Shipping Policy
1. DOMESTIC CARRIERS & DELIVERY
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1.1 All orders are dispatched via a courier service or USPS. Shipping options and fees will be shown on shipping page.
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1.2 We currently only deliver to addresses within the United States.
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1.3 Estimated delivery time does NOT include production time. Please refer to estimated production times here.
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1.5 Orders will not be dispatched on Saturdays and Sundays.
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2. INCORRECT ADDRESS
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2.1 If at checkout you enter the incorrect address Everli Studio is not held responsible for the loss or delay of the parcel. It is the buyers responsibility to make sure all lines of the address are correct. Contact us immediately and we will try our best to help resolve it.
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2.2 If a parcel is returned to us due to an incorrect address being supplied, the costs associated with correcting the address and re-shipping the item are the responsibility of the buyer.
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2.2 Everli Studio will not refund nor replace orders with incorrect postal addresses, nor will we send to a different address, other than what is on the order at checkout.
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3. LATE DELIVERY
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3.1 In the event that there is a delay - weather related delays or delays caused by a third-party - we cannot be held responsible on behalf of the carrier.
3.2. Please understand that there may be delayed deliveries during peak seasons (e.g. Christmas period).
3.3 We will not refund or replace orders until a full investigation has been carried out.
3.4 We are not to be held responsible or refund on orders that do not arrive in time of the date needed.
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4. DAMAGED DELIVERY DURING TRANSIT & REPLACEMENT
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4.1 Whilst every effort is made to package your order safely, Everli Studio cannot be held liable for any loss or damage that may occur whilst your order is in transit.
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4.2 If your package arrives damaged, please contact us immediately so we may file a claim with the corresponding shipping service. We will arrange a replacement. Please hold onto the damaged item(s) and packaging in case the shipping provider requires a pick up for further inspection.
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4.3 Replacement items will be sent using the same shipping method. If your order requires expediting, there will be an additional fee.
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4.4 Please confirm the address entered at checkout matches your delivery address as that will be the address we will deliver to.
Returns & Refunds Policy
1.1 REPLACEMENT/ REFUNDS ON DAMAGED GOODS (if eligible)
1.1 To be eligible for a refund or replacement, you must contact us within 48 hours of receiving the item at hello@everli.studio to alert us of the damage with proof of the damage. Return the damaged item to us.
1.2 Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item excluding shipping costs.
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1.1 PERSONALISED ITEMS
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1.1 ALL ORDERS ARE FINAL SALE. If there any any issues with your order please contact us immediately.
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1.2 Personalised orders will be produced exactly as ordered. It is the buyer's responsibility to thoroughly review all information and spelling before ordering. No refunds or replacements will be given to orders with typos, misspellings or incorrect details made by the buyer.
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1.3 Please contact us immediately if you have found a typo, misspelling or incorrect detail when ordering.
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1.4 Once production is in progress, orders cannot be changed or cancelled (see Cancellation Policy).
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2. INCORRECT APPLICATION/ DAMAGED ITEM BY RECEIVER AFTER DELIVERY
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2.1 Everli Studio is not liable for any items that are incorrectly applied or damaged at the fault of the customer after delivery.
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2.2 Refunds and replacements will not be given.
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3. DISCOUNT CODES/ GIFT VOUCHERS
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3.1 Discount codes and vouchers must be used at the time of ordering. We cannot issue discounts or refunds on an order that had already been placed.
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4. SALE ITEMS
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4.1 All sale items are final sale. No refunds or replacements will be given to discounted items.
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Cancellation Policy
ORDER CANCELLATION
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1,1 Once production is in progress, orders cannot be changed or cancelled.